TERMS & CONDITIONS
Welcome to marthaandgeorge.co.uk. Before you start shopping, please make sure you agree with my terms and conditions detailed below.
Customers or visitors to this website are referred to as “you.” Martha and George is referred to as “I”, “me” or “my”.
My business details are provided below. Please get in touch with me using any of these points of contact if you have any queries or feedback regarding your purchases:
Martha and George
Oak Springs, Church Lane, Stanton Fitzwarren, Wiltshire, SN6 7SB
CONTRACT OF SALE
No contract will be formed until you have received an email stating that your order status is “completed” and the item has left my premises.
MAKING A PURCHASE
When you purchase an item from me, you will receive an email confirming receipt of your order. When your item has been posted, you will receive an email confirming your purchase has been dispatched.
I’ll always do my best to dispatch your order ASAP, however, you will normally receive a confirmation of postage email within five to seven working days of your order being received and processed (although at busy periods, such as Christmas, please allow a couple of extra days). In the unlikely event that the postage of your item is delayed, I will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than seven working days to be dispatched.
Please leave up to 14 days for delivery as the majority of items are made to order.
Free-post items will be sent via 2nd class post.
If you have any special requirements for postage, please contact me at the time of your order and I will be happy to try and meet these requirements.
All prices shown on my website are inclusive of VAT and in GBP (£).
I cannot be held responsible for typographical errors on this site, including but not limited to those including price. I reserve the right to change my terms and conditions and/or product and price information without any notice being given.
I take great care to accurately describe and photograph each item but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.
I want you to purchase from my website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with me (firstname.lastname@example.org) and we can discuss some options.
I understand that you want to shop securely and with confidence. Therefore, I use PayPal to ensure payments made are safe.
All items within the UK ordered online, by telephone or through social media will be posted by Royal Mail and may require a signature. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.
If your order is late, please contact me. I can only refund non-deliveries when the parcel is officially classified as lost by Royal Mail. This is 15 working days after the date of delivery. I will always try my best to make sure you get your items on time.
GUARANTEES & RETURNS
I want you to be completely satisfied with your purchase so I am pleased to offer a 30 Day Returns Guarantee. If you decide that the product you have purchased is not for you, then you can return it for an exchange or refund within 30 days of the original purchase date. The product must be unused, in its original packaging and accompanied by a receipt/proof of purchase.
Before returning anything to me, please email me at email@example.com so that I can provide you with a Returns Address and Instructions.
Return shipping costs are non-refundable. If you receive a refund, the cost of shipping on the original order will be deducted from your refund. I am not responsible for returned items lost or damaged in transit, so I would recommend that you use registered post.
REFUNDS (if applicable)
Once your returned item is received and inspected, I will send you an email to notify you of receipt. If approved, your refund will be processed and your card credited within 7 working days.
Sale items are non-returnable unless damaged.
EXCHANGES (if applicable)
If an item arrives, with you, damaged or defective, then please contact me, by email, within 24 hours of receipt to organise an exchange. If I am unable to exchange a product then a full refund, including both delivery and return shipping costs will be processed and credited to your account.
Your item will arrive beautifully wrapped, and packaged safely. It is important that you retain any packaging if you want to make a return.
There are currently no options for international shipping.
USE OF MY WEBSITE
All use of my website must be lawful and not injurious to any third party. You must not copy the content or images contained within any pages of my website for commercial purposes without the written consent of Martha and George. You must also not use my website in any way that undermines the credibility of Martha and George.